Vizio VHT215 User Manual download pdf (Page 20)

Phone:

Fax:

Email:

Web:

(877) 698-4946

(949) 585-9563

[email protected]

www.vizio.com/support

Hours of operation:

Monday - Friday: 5 am to 9 pm (PST)

Saturday - Sunday: 8 am to 4pm (PST)

TECHNICAL SUPPORT

There is no power.

• Press the POWER button on the remote control or on the top of your Sound Bar.

• Ensure the power cords are securely connected.

• Turn the Subwoofer power switch to ON.

• Plug a different device into the electrical outlet to verify that the outlet is working correctly.

• To conserve power, the Sound Bar shuts off automatically after 30 minutes if not in use.

There is no sound from the

Sound Bar.

• Increase the volume. Press Volume Up on the remote control or on the top of your Sound Bar.

• Press MUTE on the remote to ensure the Sound Bar is not muted.

• Select a different input source (HDMI, Analog, Digital, or Wireless).

• Be sure the audio cable coming from the TV is connected to an audio output, not an audio input.

• If listening to an HDMI source, be sure the source is set to PCM or Dolby Digital.

I hear buzzing or humming.

• Ensure all cables and wires are securely connected.

• Connect a different source device (TV, Blu-ray player, etc) to see if the buzzing persists. If it does not, the problem may

be with the original device.

• Connect your device to a different input on the Sound Bar.

There is no sound coming

from the Subwoofer.

• If the lights on the Subwoofer are blinking in this pattern: LONG OFF, SHORT ON, you need to pair the Subwoofer

with the Sound Bar. See Re-Linking the Subwoofer and Sound Bar on page 14.

• Move the Subwoofer closer to the Sound Bar.

• Turn the Subwoofer power switch to ON.

• To conserve power, the Subwoofer will automatically enter a low power state when not in use. It may take up to 10 seconds for the

Subwoofer to link after the Sound Bar is turned on.

How do I listen to SRS

WOW or Dolby Digital?

• To activate SRS WOW, press the SRS TSHD button on the remote twice.

• To listen to Dolby Digital, your device must be playing content in Dolby Digital format. Dolby Digital is only

available over Digital Coaxial, Digital Optical, or HDMI connections.

I would like to adjust the

sound on the Subwoofer

and Sound Bar.

• Adjust the bass and treble levels using the remote.

• Try enabling/disabling SRS TruSurround and SRS WOW.

• Adjust the volume level on the subwoofer using the remote.

Do you have questions? Let us help - all VIZIO products include FREE lifetime technical support.

The VIZIO support team is highly trained and is based in the United States.

We can help with:

• Product Setup

• Technical Problems

For the best support experience, please have your VIZIO model number, serial number, and date

of purchase available before your call.

• Warranty Questions

• And More

There is no picture when

playing content connected

by an HDMI cable.

• Make sure the Sound Bar is ON.

• Set the Sound Bar input to HDMI 1 or HDMI 2.

• Set your TV input to the HDMI port to which the Sound Bar is connected.

I see scrolling text on the

Sound Bar display window.

• The Sound Bar may be in Demo Mode. Press the Play/Pause button on the remote to exit Demo Mode.

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Vizio VHT215 User Manual Page 20

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